Add another website or domain in SiteWorx Plans supporting multiple websites can create additional domain entries.Applies to: Websites,... Change the PHP version Different sites can require different supported PHP versions.Applies to: PHP, cron and developer... Charity Hosting plan features and limits Charity Hosting is a one-website annual plan with 3GB shared storage, clear account allowances... Create a customer SiteWorx account Create a separate account for each hosted customer or website grouping.Applies to: Reseller... Create a MariaDB database and user Create the database and user separately, then grant only the permissions that the application... Create an email mailbox in SiteWorx Create a separate mailbox for each person or purpose that needs its own sign-in and stored... Fix a 500 Internal Server Error A 500 error usually indicates an application, PHP, permissions or configuration failure.Applies... How hosting backups and self-restore work Tudor Internet provides daily hosting backups, while SiteWorx also supports customer-created... How Website Backup works Website Backup copies configured website files and databases to the backup service on a... Imunify360 website security Imunify360 provides layered server and website protection, including malware and attack... Install WordPress on a SiteWorx hosting account Create a clean WordPress installation, confirm HTTPS and record the administrator and database... Non-Profit & Club Hosting plan features and limits Non-Profit & Club Hosting is a one-website annual plan with 5GB shared NVMe storage, 100... Order a seven-day Starter Hosting Trial The free trial is manually reviewed and uses a temporary hostname under trial.tudornet.uk; no... Request a website migration Migration assistance should be arranged before changing DNS.Applies to: Website and email... Shared hosting customer responsibilities Customers are responsible for their website content, applications, users and lawful use of the... Start a website with Website Builder Website Builder provides a guided editor, templates and publishing workflow for eligible... Start using a new web hosting service The welcome message contains the assigned server, SiteWorx access and initial DNS... Start using an approved Non-Profit Hosting service After manual approval, use the normal Customer Portal and SiteWorx workflow and verify the... Understand hosting resource limits Shared plans include storage, mailbox and CloudLinux resource limits to keep the platform... Upgrade a trial to paid hosting before it expires Upgrade the existing service where supported so website files and databases remain in place, then... Use the SiteWorx File Manager File Manager provides browser-based access to website files without installing transfer... What is included in the seven-day hosting trial The trial provides enough SiteWorx functionality to evaluate website hosting while retaining... Who can apply for Non-Profit & Club Hosting The plan is intended for eligible clubs, community groups, associations, CICs and other... Who qualifies for Charity Hosting Discounted community plans are available only to eligible organisations and require... Access the SiteWorx hosting control panel SiteWorx manages websites, email, databases, files and backups for one hosting account.Applies... Activate SiteLock for a website Connect the SiteLock subscription to the correct domain and complete any verification or scanning... Add a website monitor Create a monitor for the public URL and choose alerting that reaches the responsible... Change PHP settings Common PHP limits can be adjusted within the bounds of the hosting plan.Applies to: PHP, cron and... Check website, database and email storage usage Website files, databases, mailboxes, logs and account-created backups share the hosting plan’s... Choose between Let’s Encrypt and a paid SSL certificate Both options enable encrypted HTTPS; choose based on validation, warranty/branding requirements... Configure a website backup Connect the service using the least-privileged supported file and database credentials.Applies... Connect a domain to Website Builder The domain must use the DNS records provided for the builder service.Applies to: Website... Create an FTP account in SiteWorx Create a restricted FTP account for a person or process that needs file access, then connect... Evidence for a Non-Profit or Club Hosting application Evidence should establish that the organisation exists, operates for an eligible purpose and... Fix a 403 Forbidden error A 403 response means access was denied by permissions, security rules or missing index... Manage a database with phpMyAdmin phpMyAdmin provides browser-based database administration through the authenticated SiteWorx... Move a trial website to a permanent domain Prepare the destination domain, change application URLs safely and keep the trial hostname from... Plan reseller capacity without overselling Allocate packages from real reseller capacity and reserve space for customer growth, migrations... Prepare a site for migration Good preparation reduces downtime and missing data.Applies to: Website and email migrationsA safe... Renew a hosting or subscription service Most recurring services renew through an invoice generated before the next period.Applies to:... Restore website files Restore only the required website content and protect the current version before overwriting... Secondary domains, pointers and subdomains Choose the type according to whether the name needs an independent site or should show existing... Secure a new WordPress website Harden WordPress without relying on one plugin or hiding the login page as the only security... Upgrade a Non-Profit Hosting service Move to a standard paid plan when growth or changed use exceeds the discounted product without... Use Roundcube webmail Roundcube provides browser-based access to a hosting mailbox without configuring a device... What to do after a malware alert Act promptly to contain the issue and prevent reinfection.Applies to: Website security, malware... Why a hosting trial is awaiting manual approval Manual review protects the shared platform from spam, phishing, malware and repeated free-trial... Choose and use a trial.tudornet.uk hostname A trial hostname is temporary, remains part of the Tudor Internet domain and should not be... Complete each field when creating a SiteWorx customer account Choose the domain, package, identity and contact details deliberately so the account provisions... Connect using FTP over TLS (FTPS) These settings work with common FTP software that supports explicit FTP over TLS.Applies to:... Create a cron job Cron jobs run scheduled commands for maintenance, queues and application tasks.Applies to: PHP,... Customer Portal and SiteWorx: what each one does The Customer Portal manages the commercial service; SiteWorx manages the hosting account.Applies... Email restrictions on a hosting trial Trial email is restricted to reduce abuse and is not intended for production, bulk, marketing or... Find a website document root The document root is the directory served for a domain or subdomain.Applies to: Websites, domains... Fix a 404 Not Found error A 404 response means the server or application could not locate the requested route.Applies to:... Hosting email settings for any email application Use these settings in any standards-compliant desktop, mobile or web email application.Applies... Import a database Import into the correct empty or prepared database and verify the table count and application... Publish or roll back Website Builder changes Publishing makes the current editor version public, while history or backup options depend on the... Recover a WordPress administrator password Use the least disruptive recovery method and confirm that the mailbox and administrator account... Reduce hosting storage usage safely Remove only verified, unnecessary data and keep required records or backups outside the hosting... Renew Charity Hosting and maintain eligibility The service renews annually and Tudor Internet may recheck eligibility or authority when... Renew Non-Profit & Club Hosting The discounted service renews annually and remains subject to accurate account details, permitted... Restore a database A database restore overwrites or replaces current data, so preserve the current state... Restore from Website Backup Choose the correct site, data scope and restore point before overwriting production data.Applies... Secure hosting and application passwords Every administrator, mailbox and file-transfer account should use a unique strong... Test a migrated website before DNS cutover Test the destination copy before directing public traffic to it.Applies to: Website and email... Understand Agency Reseller Hosting plan limits Agency Reseller Hosting uses allocated account, storage and transfer allowances with overselling... What happens when a seven-day hosting trial expires The trial is configured as a fixed-term service and may be terminated automatically at the end of... Why a Non-Profit Hosting application is pending Manual review may pause an order while Tudor Internet confirms the organisation, intended use or... 360 Monitoring Lite included with Tudor Internet hosting Shared, Charity, Non-Profit and Agency Reseller hosting include 360 Monitoring Lite; paid... Add a hosting mailbox to a mobile email application Mobile email applications use the same IMAP and SMTP settings regardless of the device... Cancel a hosting or subscription service Submit cancellation from the service so the correct product and date are recorded.Applies to:... Choose the right shared hosting plan Compare Tudor Internet Starter, Plus, Pro and Max hosting by websites, shared storage, mailboxes... Create a website redirect A redirect sends visitors from one URL or hostname to another.Applies to: Websites, domains and... Diagnose a WordPress plugin or theme conflict Find the component causing an error without disabling everything permanently or changing several... Export a database backup Export a database before application updates, migrations, imports or structural changes.Applies... Keep Website Backup credentials current Backup jobs fail silently or age out when FTP, SFTP, database or application credentials change... Keep websites and extensions updated Unsupported applications and plugins are a common cause of compromise.Applies to: Website... Migrate hosted email Mailbox migration requires account creation, data transfer and a coordinated MX change.Applies... Prepare welcome details for a reseller hosting customer Give the customer enough information to manage their SiteWorx account without disclosing reseller... Restore email data Email restore can duplicate, replace or reintroduce messages, so identify the mailbox, folders... Run Node.js or Python applications Where enabled for the hosting account, CloudLinux application selectors can create and manage... Set safe file and directory permissions Use the least permission required by the web server and application; avoid world-writable... Troubleshoot a blank or white page A blank page often hides a PHP fatal error.Applies to: Web Hosting troubleshootingTroubleshooting... Use a charity domain with Charity Hosting Charity Hosting does not include a free domain promotion; register, transfer or point an... Use a club or non-profit domain with hosting Keep domain ownership with the correct organisation and plan DNS, mail and renewal separately... View website and error logs Logs help identify application errors, missing files and abusive traffic.Applies to: CloudLinux... Add a hosting mailbox to a desktop email application Configure a hosting mailbox manually using standard IMAP and authenticated SMTP settings.Applies... Create a backup before changing a website Create a restorable copy of the affected files and database before updates, imports, migrations... Enable a free Let’s Encrypt SSL certificate Issue a free Let’s Encrypt certificate after the domain points to the hosting server and answers... Find database connection details Use the exact prefixed database and user names shown in SiteWorx; do not guess them from the... Fix WordPress stuck in maintenance mode Remove a stale maintenance marker only after confirming that no update process is still writing... Moving from cPanel or another control panel Tudor Internet shared hosting uses InterWorx SiteWorx, so menu names and account structures... Protect forms and public sites from abuse Forms, login pages and public files can be targeted by bots and automated abuse.Applies to:... Resource limit errors and slow sites CPU, memory, process or entry-process limits protect shared hosting stability.Applies to:... Show authority to order hosting for a charity The person applying must be connected to the charity and authorised to create an account, incur... SiteLock Lite included with Tudor Internet hosting Shared, Charity, Non-Profit and Agency Reseller hosting include SiteLock Website Security Lite;... SSH and SFTP availability on shared hosting Customer SSH shell access and SFTP are not provided with Tudor Internet shared, charity,... Troubleshoot large file uploads Large uploads can be limited by the transfer method, available storage, PHP settings, application... Use included SiteLock Lite and 360 Monitoring Lite on reseller hosting Agency Reseller Hosting includes the Lite services; only paid SiteLock and 360 Monitoring tiers... Website not loading after a DNS change DNS changes may take time to reach recursive resolvers and devices.Applies to: Web Hosting... Browser reports an SSL or certificate error Certificate errors can be caused by DNS, expiry, incomplete validation or mixed content.Applies... Configure WordPress to send mail through authenticated SMTP Send form and notification mail through an authorised mailbox rather than relying on... Create an email forwarder A forwarder sends messages arriving at one hosted address to another address.Applies to: SiteWorx... Fix website file ownership and permission problems Correct ownership and permissions rather than making files world-writable.Applies to: SiteWorx... Offboard a reseller hosting customer safely Export data, clarify domain and DNS control, revoke access and terminate only after the agreed... Redirect a website from HTTP to HTTPS Force HTTPS only after a valid certificate covers every hostname in use.Applies to: Websites,... Report a compromised hosting account Open an urgent support ticket when a site is defaced, redirecting, sending spam or exposing... Store application secrets safely API keys and credentials should not be committed to public repositories or exposed in... Understand a CloudLinux CPU limit event A CPU limit means the account tried to use processing time above its plan ceiling; requests may... Use remote MariaDB access safely Remote database access must be explicitly permitted for a known source IP and should not be... Create a staging copy of a website A staging site allows testing away from the live domain but consumes account resources.Applies... Create an automatic email response An automatic response can acknowledge incoming mail during an absence or for a service... Hosting email is not sending or receiving Email faults can be local to one device, one mailbox, DNS or the whole service.Applies to: Web... Review Imunify360 malware quarantine and false positives Understand why a file was detected before restoring it, and never restore a file merely because... Troubleshoot a WordPress contact form that does not send Determine whether the problem is form validation, WordPress processing, SMTP authentication, DNS... Understand a CloudLinux memory limit event Memory pressure can terminate PHP or application processes and often appears as intermittent 500... Understand PHP-FPM settings on shared hosting PHP-FPM runs PHP requests in managed worker processes; its pool limits are controlled by the... Configure and clear WordPress caching safely Understand which cache layer is serving a page before clearing or changing every performance... Email aliases, groups and catch-all addresses Choose the correct email object so mail reaches the intended people without creating unnecessary... Point a domain to Website Builder or another service Use the exact DNS records supplied by the destination and preserve unrelated email... Read website access and error logs Use timestamps, status codes and request paths to identify the failed layer before changing DNS,... Understand CloudLinux IO and IOPS limits IO limits control storage throughput and operations; a busy database, backup or many small-file... Configure WordPress scheduled tasks and wp-cron Replace unreliable visitor-triggered scheduling with a controlled cron job only when the site... Password-protect a website directory Add simple HTTP authentication for a staging or private directory while understanding that it is... Resolve a full mailbox or quota warning Mailbox use counts toward both its individual quota and the hosting plan’s shared storage... Understand CloudLinux entry-process and process limits Entry-process pressure usually means too many concurrent dynamic requests, while the process... Create custom 404 and other error pages Provide useful branded error pages without hiding server errors or returning a successful 200... Troubleshoot delayed WordPress scheduled actions and queues Investigate overdue WooCommerce, email, backup or automation actions without deleting the queue... Troubleshoot hosting email sending and delivery Work from the exact error, direction and timestamp to distinguish a mailbox setting from DNS,... Understand hosting inode limits Every file and directory uses an inode, so millions of tiny cache, session or email files can... Change a hosting mailbox password Change only the selected mailbox password, then update every device and application that uses... Create and use a WordPress staging site Build a non-production copy for updates and testing without exposing personal data or allowing it... Use AWStats to review website traffic AWStats summarises web-server logs and can help identify traffic patterns, popular URLs, crawlers... Choose IMAP or POP for a hosting mailbox IMAP is the recommended account type because messages and folders remain on the server and... Update WordPress core, plugins and themes safely Use a backup, compatibility review and staged change sequence instead of pressing Update All on... Change the PHP version for a WordPress site Test WordPress compatibility before changing PHP and keep a quick rollback path for a live... Resolve an email certificate or server-name warning A certificate warning usually means the application is connecting to a hostname that is not... Use different providers for website and email hosting Website and email can remain with different providers when A, CNAME and MX records are planned... Keep a hosting mailbox synchronised across multiple devices Use IMAP on every device and map sent, drafts, junk and deleted mail to server-side... Restore a WordPress website consistently Restore files and the database from compatible points and verify configuration, URLs and... Recover a compromised WordPress website Contain the incident, preserve evidence, restore trustworthy code and close the route used by the... Update a saved hosting mailbox password on a device After changing a mailbox password in SiteWorx, update every saved incoming and outgoing... Migrate WordPress manually between hosting accounts Copy files and database, change configuration and test under a temporary method before moving... Test IMAP and SMTP settings separately Testing incoming and outgoing connections separately makes it easier to identify the incorrect... Fix a WordPress redirect loop Identify whether the loop comes from WordPress URLs, HTTPS detection, a plugin, proxy or... Read an email bounce or non-delivery report The diagnostic code in a bounce normally explains whether the problem is temporary, permanent,... Diagnose a WordPress database connection error Verify credentials, server availability and table health before editing or restoring the... Investigate email rejection caused by IP or domain reputation Reputation rejections require the exact remote response, a review of recent sending and... Use a catch-all mailbox carefully A catch-all receives mail sent to otherwise nonexistent addresses at a domain, but usually... Migrate a mailbox using IMAP synchronisation IMAP synchronisation copies server-side folders between old and new mailboxes while preserving a...