Tudor Internet shared hosting uses InterWorx SiteWorx, so menu names and account structures differ from legacy cPanel guides.
Applies to: Website and email migrations
A safe migration separates data transfer from DNS cutover. Copy and test first, lower risk at the change window, then keep the old service intact until website, email and background tasks have been verified.
Before you start
- Sign in to the Customer Portal and open the affected hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Provide a full source backup or individual files, databases and mail data.
- Map domains, mailboxes, databases and cron jobs to SiteWorx.
- Recreate unsupported platform-specific settings manually.
- Test before changing DNS.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The service does not show as active in its dashboard. | Provisioning is pending, the wrong plan is selected or the service requires an additional activation step. | Check the Customer Portal service status and order email, then open a ticket with the service ID instead of creating a duplicate order. |
| The dashboard setting is correct but the public result is not. | DNS caching, an integration token, a device cache or a second service layer still uses the old value. | Test from a separate session, check the integration and record exact timestamps before changing the setting again. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Migrate hosted email
- Prepare a site for migration
- Request a website migration
- Test a migrated website before DNS cutover
Last reviewed: 2026-07-18.
