The trial provides enough SiteWorx functionality to evaluate website hosting while retaining tighter limits and abuse controls than a paid plan.
Applies to: Seven-day hosting-trial limits
Trial services are deliberately restricted and may not include every feature of a paid plan. Do not use a trial for production data, bulk email, long-term storage or activity that would be difficult to recreate.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
How the plan works
- Open the service details and SiteWorx package information to see the current trial allowances.
- Test website upload, PHP, a small database, SiteWorx navigation and HTTPS using the assigned trial hostname.
- Use only test or replaceable data and keep a local copy of everything uploaded.
- Treat email sending, cron, shell and resource-intensive features as restricted unless the active trial package explicitly shows otherwise.
- Do not assume that a disabled trial feature is included automatically after upgrade; compare the target paid plan first.
- Raise one support ticket if an advertised evaluation feature is unavailable after activation.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Seven-day trial limits and prohibited uses
- Email restrictions on a hosting trial
- Back up data from a trial service
- Upgrade a trial to paid hosting before it expires
- Why a trial may be suspended or declined
Last reviewed: 2026-07-18.
