The person applying must be connected to the charity and authorised to create an account, incur charges and control its domain or website.
Applies to: Charity Hosting applications and verification
Charity Hosting is a discounted annual service for eligible charitable organisations and requires manual approval. Eligibility evidence must identify the organisation and the person authorised to request the service.
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
Step-by-step
- Use an organisation email address where available and make the customer account name match the charity.
- State the applicant’s role, such as trustee, officer, employee or authorised agency.
- Ensure the regulator record, charity website or supplied instruction supports the connection.
- When an agency applies, provide written authority from an appropriate charity representative and keep the charity as the service beneficiary.
- Add separate authorised users after approval rather than sharing the account-owner password.
- Update access promptly when trustees, staff or agencies change.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Information needed for a Charity Hosting eligibility check
- Understand account owners, users and contacts
- Why Tudor Internet may request account or order verification
- Add or manage account users and contacts
- Choose the correct charity jurisdiction and registration details
Last reviewed: 2026-07-18.
