Viewing articles tagged 'policy'
Shared hosting customer responsibilities
Customers are responsible for their website content, applications, users and lawful use of the...
Domain registrant and account holder responsibilities
The portal account holder and legal registrant may differ, but both must be accurate and...
Seven-day trial limits and prohibited uses
A free trial is for genuine evaluation and cannot be used for production, bulk messaging, public...
Understand reseller and Tudor Internet support responsibilities
The reseller manages the customer relationship, application and routine SiteWorx administration;...
VPS and Dedicated Server responsibilities
Self-managed server customers control the operating system and carry broader security and...
Backup responsibilities and restore limits
Provider backups are a recovery layer, not a substitute for customer-controlled business...
Email restrictions on a hosting trial
Trial email is restricted to reduce abuse and is not intended for production, bulk, marketing or...
DNS change responsibilities
DNS changes can interrupt websites and email and should be planned, recorded and tested.Applies...
Managed and unmanaged Dedicated Server responsibilities
A dedicated server is self-managed unless the order explicitly includes a management...
Information to include in a support request
A complete first message helps the correct team understand the request and reduces follow-up...
Managed and unmanaged VPS responsibilities
Unless the product explicitly includes management, the customer administers the operating system...
Microsoft 365 support responsibilities
Tudor Internet supports licences and the reseller relationship, while administration scope...
Publish a DMARC policy
DMARC tells receiving systems how to handle messages that fail aligned SPF and DKIM checks and...
Report abuse or security concerns
Report spam, phishing, malware, unlawful content or attacks with enough evidence to identify the...
Service status, Network Status and planned maintenance
Use the live Service Status page for current availability and Network Status announcements for...
Protect personal and confidential data
Use suitable technical and organisational controls for data stored in Tudor Internet...
Cancel an addon without losing required data or protection
Cancelling a backup, security, productivity or monitoring addon can remove access, retention,...
Prepare safe diagnostics for a support ticket
Provide enough technical evidence to reproduce the issue while removing passwords, payment data,...
Keep a change and rollback record for production services
A short change record makes DNS, website, email and server incidents easier to reverse and...
Remove secrets and personal data from screenshots and logs
Redact only the copy being shared and preserve an unaltered original securely when it may be...
