SiteWorx manages websites, email, databases, files and backups for one hosting account.
Applies to: Shared Web Hosting and SiteWorx
Tudor Internet shared hosting uses SiteWorx for day-to-day website, email, database, DNS and file management. The Customer Portal remains the place for billing, service administration and support.
Before you start
- Sign in to the Customer Portal and open the affected hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Sign in to the Customer Portal.
- Open Services and select the hosting service.
- Use Login to SiteWorx or the control-panel action.
- Use a direct URL only when shown in the live service details.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The login page keeps rejecting the details. | The wrong email address, an old password, browser autofill or an account-specific lockout is being used. | Type the account email manually, use the password-reset process once and avoid repeated attempts that may extend a lockout. |
| A one-time code is not accepted. | The device clock is inaccurate, the code belongs to a different account or an older code was entered. | Set the device time automatically, wait for a fresh code and confirm the authenticator entry name before trying again. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Customer Portal and SiteWorx: what each one does
- Choose the right shared hosting plan
- Start using a new web hosting service
Last reviewed: 2026-07-18.
