Prepare the destination domain, change application URLs safely and keep the trial hostname from becoming a permanent public dependency.
Applies to: Trial upgrades, expiry and data retention
A trial must be upgraded before it reaches the fixed termination date if the customer wants to keep using it. Plan the upgrade early enough to confirm billing, domain and service changes before the deadline.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
Step-by-step
- Register or identify the permanent domain and confirm authority to change its DNS.
- Upgrade the trial service to a paid hosting plan before the fixed termination date.
- Add the permanent domain to the correct SiteWorx account and point its DNS to the hosting service.
- Copy or change the document root only when needed and update application URLs using an application-aware method.
- Issue SSL for the permanent hostname and test the site before forcing HTTPS.
- Update forms, canonical URLs, analytics, search settings and outbound email to use the permanent domain.
- Remove or redirect references to the trial hostname only after the permanent site is verified.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Some networks show the new result while others show the old one. | Recursive DNS caches have not expired or authoritative nameservers do not return consistent data. | Check the authoritative answer first, compare all listed nameservers and wait for the previous TTL before making another change. |
| The domain returns NXDOMAIN or SERVFAIL. | The zone is missing, delegation is wrong, DNSSEC is broken or an authoritative server is not responding. | Verify delegation at the registry, confirm the zone exists on every authoritative server and remove stale DS records only through a controlled DNSSEC rollback. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Upgrade a trial to paid hosting before it expires
- Add another website or domain in SiteWorx
- Plan a DNS change with minimal downtime
- Migrate WordPress manually between hosting accounts
- What happens when a seven-day hosting trial expires
Last reviewed: 2026-07-18.
