Use the exact prefixed database and user names shown in SiteWorx; do not guess them from the domain name.
Applies to: Applications connecting to a SiteWorx MariaDB database
Local website connection
| Database host | localhost for an application hosted on the same SiteWorx server, unless specifically advised otherwise |
|---|---|
| Port | 3306 where the application requires a port |
| Database name | The complete name shown under Hosting Features > MySQL > Databases |
| Username | The complete name shown under Hosting Features > MySQL > Users |
| Password | The password set for that database user |
| Character set | Use the application’s supported UTF-8 option, commonly utf8mb4 |
Check the assignment
- In SiteWorx, open Hosting Features > MySQL > Databases.
- Open the user/permissions control beside the database.
- Confirm the intended user is assigned and has the required permissions.
- Update the application configuration without exposing the password in public files, logs or tickets.
- Test the application and check its error log for the exact database response.
Related articles
- Create a MariaDB database and user
- Use remote MariaDB access safely
- Store application secrets safely
- Fix a 500 Internal Server Error
- Troubleshoot a blank or white page
Last reviewed: 2026-07-25.
