Evidence should establish that the organisation exists, operates for an eligible purpose and authorises the applicant.
Applies to: Non-Profit & Club Hosting applications
Non-Profit & Club Hosting is intended for eligible clubs, CICs, associations and community organisations operating for member or community benefit rather than private profit. Applications are manually reviewed.
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
Step-by-step
- Provide a constitution, governing document, public registry entry, CIC record or equivalent evidence appropriate to the organisation.
- Include the organisation website or established public profile where available.
- Show the applicant’s role through an organisation email address, officer listing or written authority.
- Explain any difference between the public name, legal name and Customer Portal account name.
- Redact unrelated personal or financial information while leaving the fields needed for verification visible.
- Submit the evidence through the requested secure method and keep the original documents available during review.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Who can apply for Non-Profit & Club Hosting
- Why Tudor Internet may request account or order verification
- Why a Non-Profit Hosting application is pending
- Understand account owners, users and contacts
Last reviewed: 2026-07-18.
