Discounted community plans are available only to eligible organisations and require verification.
Applies to: Charity Hosting applications and verification
Charity Hosting is a discounted annual service for eligible charitable organisations and requires manual approval. Eligibility evidence must identify the organisation and the person authorised to request the service.
Before you start
- Sign in to the Customer Portal and open the approved hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Choose the correct Charity or Non-Profit & Club product.
- Provide the organisation and registration or governing-body information requested at checkout.
- Respond to any verification message sent to an official address.
- Wait for approval before relying on the service for a launch.
- One discounted plan may be limited to each eligible organisation.
- Commercial projects and personal sites do not qualify merely because they support a cause.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Show authority to order hosting for a charity
- Choose the correct charity jurisdiction and registration details
- Information needed for a Charity Hosting eligibility check
- Why a Charity Hosting eligibility review is pending
Last reviewed: 2026-07-18.
