Create a separate account for each hosted customer or website grouping.
Applies to: Reseller packages and SiteWorx accounts
Overselling is disabled. Packages and SiteWorx accounts must fit within the reseller plan's available storage, transfer and account allowances, so package design should leave capacity for growth and temporary usage spikes.
Before you start
- Sign in with the reseller account rather than a customer SiteWorx login.
- Identify the affected SiteWorx account, package and domain.
- Record the current package, DNS and account settings before making a production change.
Step-by-step
- Open the reseller control panel.
- Choose Add SiteWorx Account.
- Enter the domain, contact details and package.
- Set a strong account password. Do not include the secret in a ticket, email or screenshot.
- Confirm the resource allocation before creation.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| A package or SiteWorx account cannot be created. | Overselling is disabled and the requested allocation exceeds the reseller plan or a package field is invalid. | Compare allocated and available capacity, reduce the package or upgrade the reseller service before retrying. |
| A customer issue cannot be resolved from SiteWorx. | The fault is platform-level, network-level or requires provider permissions. | Collect the account, domain, timestamp, exact error and checks completed, then escalate from the reseller account without sharing customer passwords. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The reseller service and affected SiteWorx account
- The package name and current resource use
- The exact action attempted and error returned
- Whether the issue affects one or multiple customer accounts
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Complete each field when creating a SiteWorx customer account
- Prepare welcome details for a reseller hosting customer
- Create and manage reseller packages
Last reviewed: 2026-07-18.
