The welcome message contains the assigned server, SiteWorx access and initial DNS information.
Applies to: Shared Web Hosting and SiteWorx
Tudor Internet shared hosting uses SiteWorx for day-to-day website, email, database, DNS and file management. The Customer Portal remains the place for billing, service administration and support.
Before you start
- Sign in to the Customer Portal and open the affected hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Open the service and read the latest welcome email.
- Confirm the primary domain and assigned server.
- Open SiteWorx through the service login.
- Add or migrate the site before changing live DNS.
- Test the website and email, then complete cutover.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| SiteWorx does not open from the service. | Provisioning is pending, the service is suspended or the single-sign-on request expired. | Check the service status, sign out and back in, then open a ticket with the service ID and exact error if access still fails. |
| The account exists but the website is not live. | The domain does not point to the server, the wrong document root is in use or the site has no index file. | Verify public DNS, the domain assignment and document root before changing application files. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Choose the right shared hosting plan
- Customer Portal and SiteWorx: what each one does
- Access the SiteWorx hosting control panel
Last reviewed: 2026-07-18.
