Viewing articles tagged 'billing'
View and download invoices
Invoices are available in the Billing area of the Customer Portal.Applies to: Billing, payments...
Activate a NordVPN subscription
Follow the activation invitation associated with the purchased service.Applies to: NordVPNNordVPN...
Activate Email Spam Filtering
Activate Email Spam Filtering only after the exact assigned MX values, delivery destination and...
Activate SiteLock for a website
Connect the SiteLock subscription to the correct domain and complete any verification or scanning...
Pay an invoice
The invoice page shows the payment methods available for that transaction.Applies to: Billing,...
Chargebacks and payment disputes
Contact Tudor Internet before disputing a recognised charge, because a chargeback can affect...
How automatic payments work
Where enabled, WHMCS may attempt to collect a due invoice automatically.Applies to: Billing,...
Plan private nameservers for reseller customers
Private nameservers require host or glue records at the registrar, matching DNS service and a...
Cancel a Virtual Private Server
Export all required data before requesting cancellation through the Customer Portal.Applies to:...
Prices, VAT and invoice totals
The order form and invoice show price, billing period, tax and amount due.Applies to: Billing,...
Refunds and non-refundable services
Refund eligibility depends on product, transaction, use and applicable terms.Applies to: Billing,...
Service suspension and reactivation
A suspended service is restricted but may still retain data for a limited period; resolve the...
Update account and billing details
Keep legal name, address, telephone and authorised-contact details accurate.Applies to: Customer...
Troubleshoot Microsoft 365 app activation
Activation problems commonly involve licence assignment, stale credentials, connectivity or...
What happens after ordering a Virtual Private Server
After payment and any required verification, the VPS is provisioned with the selected region,...
What happens when an invoice is overdue
An overdue invoice can lead to reminders, restriction, suspension or termination.Applies to:...
Account credit and credit notes
Account credit and formal credit notes are different records.Applies to: Billing, payments and...
Understand WHMCS invoice statuses
An invoice status shows where a bill is in its payment lifecycle; it is not always the same as...
Update the payment method for future invoices
Update the payment method attached to the account or service before the next automatic collection...
What to do after an automatic payment fails
A failed collection does not cancel the invoice; resolve the payment before service suspension or...
How account credit is applied to invoices
Account credit reduces eligible invoice balances but is not cash held in a bank account and may...
Understand domain renewal notices and expiry dates
Renewal notices are reminders, not confirmation that automatic renewal or payment has...
