Move to a standard paid plan when growth or changed use exceeds the discounted product without rebuilding the website unnecessarily.
Applies to: Approved Non-Profit & Club Hosting services
Approved organisations use the standard SiteWorx hosting tools and remain responsible for their content, users, renewals and security. Changes to the organisation may trigger a fresh eligibility review.
Before you start
- Sign in to the Customer Portal and open the approved hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Review current storage, websites, mailboxes, databases and CloudLinux usage.
- Choose the smallest standard plan with enough immediate and growth capacity.
- Start the product upgrade through the existing service where available and review prorated charges.
- Pay the upgrade invoice and wait for the module to apply the new package.
- Confirm limits in SiteWorx and test the website, email and scheduled tasks.
- Keep the organisation details current even after moving away from the discounted product.
Confirm the result
- The Customer Portal shows the intended invoice, transaction or service status and the effective date is clear.
- No duplicate payment, renewal or cancellation request has been created while waiting for processing.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Upgrade or downgrade a service
- Non-Profit & Club Hosting plan features and limits
- Upgrade Charity Hosting to a standard plan
- Use a club or non-profit domain with hosting
- Renew Non-Profit & Club Hosting
Last reviewed: 2026-07-18.
