The discounted service renews annually and remains subject to accurate account details, permitted use and any requested eligibility review.
Applies to: Approved Non-Profit & Club Hosting services
Approved organisations use the standard SiteWorx hosting tools and remain responsible for their content, users, renewals and security. Changes to the organisation may trigger a fresh eligibility review.
Before you start
- Sign in to the Customer Portal and open the approved hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Check the annual invoice, due date and current organisation contacts.
- Review domain expiry separately because domain registration is not the same service as hosting.
- Respond to any eligibility or authority review before the due date.
- Pay the renewal and confirm the invoice and service remain active.
- Remove former committee, officer or agency access and add current authorised users.
- Tell Tudor Internet when the organisation closes, becomes commercial or changes structure materially.
Confirm the result
- The Customer Portal shows the intended invoice, transaction or service status and the effective date is clear.
- No duplicate payment, renewal or cancellation request has been created while waiting for processing.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Renew a hosting or subscription service
- Renew a domain name
- Understand account owners, users and contacts
- What happens if Charity Hosting eligibility changes
- Use a club or non-profit domain with hosting
Last reviewed: 2026-07-18.
