Charity Hosting is a one-website annual plan with 3GB shared storage, clear account allowances and included SiteLock Lite and 360 Monitoring Lite.
Applies to: Charity Hosting plan features and limits
Charity Hosting is a one-website plan with shared storage across files, databases, email and account-generated backup data. SiteLock Lite and 360 Monitoring Lite are included, while paid tiers remain optional upgrades.
Key information
| Websites | 1 |
|---|---|
| NVMe storage | 3GB shared by website files, databases, mailboxes and account-generated backup data. |
| Mailboxes / aliases | 50 mailboxes and 50 aliases. |
| Autoresponders / groups | 25 autoresponders and 25 email groups. |
| FTP accounts | 2 |
| MariaDB | 2 databases and 2 database users. |
| Domains | 2 pointer domains, no secondary domains and up to 5 subdomains. |
| CloudLinux | Up to 150% CPU, 1GB memory, 25MB/s IO, 512 IOPS, 10 entry processes and 40 total processes. |
| Inodes | 75,000 soft / 100,000 hard. |
| Included Lite services | SiteLock Website Security Lite and 360 Monitoring Lite. |
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
How the plan works
- Use one primary website and count every mailbox, database, FTP account, pointer and subdomain against the published allowance.
- Monitor the combined 3GB storage total because website files, databases, email and account-created backup archives all use the same space.
- Use the CloudLinux resource view to investigate repeated CPU, memory, IO, IOPS or entry-process events rather than treating the limits as dedicated resources.
- Use the included Let’s Encrypt SSL, daily backups, SiteLock Website Security Lite and 360 Monitoring Lite as part of the base plan.
- Order only paid SiteLock or 360 Monitoring tiers when additional capabilities are required; do not purchase another Lite entitlement.
- Move to an appropriate standard hosting plan when the charity needs another website, more storage or higher sustained resources.
Confirm the result
- The charity remains within the website, storage, email, database and CloudLinux allowances.
- The included Lite security and monitoring services are active without duplicate Lite addons.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Storage appears full before 3GB of website files are present. | Mailboxes, databases, logs or backup archives are using the remaining shared allowance. | Check SiteWorx disk usage by area and remove or export data only after confirming retention requirements. |
| The website is slow during busy periods. | A CloudLinux ceiling may be reached even when storage is available. | Compare the event time with resource usage and logs, optimise the workload and upgrade where legitimate sustained demand exceeds the plan. |
Important notes
- Charity Hosting is billed annually, manually approved, not for resale and does not include a free-domain promotion.
- Published product terms and limits take priority if they are revised after this article’s review date.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Understand hosting resource limits
- Check website, database and email storage usage
- Upgrade Charity Hosting to a standard plan
- SiteLock Lite included with Tudor Internet hosting
- 360 Monitoring Lite included with Tudor Internet hosting
Last reviewed: 2026-07-18.
