Articles
Shared hosting customer responsibilities
Customers are responsible for their website content, applications, users and lawful use of the...
VPS and Dedicated Server responsibilities
Self-managed server customers control the operating system and carry broader security and...
Backup responsibilities and restore limits
Provider backups are a recovery layer, not a substitute for customer-controlled business...
DNS change responsibilities
DNS changes can interrupt websites and email and should be planned, recorded and tested.Applies...
Information to include in a support request
A complete first message helps the correct team understand the request and reduces follow-up...
Report abuse or security concerns
Report spam, phishing, malware, unlawful content or attacks with enough evidence to identify the...
Service status, Network Status and planned maintenance
Use the live Service Status page for current availability and Network Status announcements for...
Protect personal and confidential data
Use suitable technical and organisational controls for data stored in Tudor Internet...
Cancel an addon without losing required data or protection
Cancelling a backup, security, productivity or monitoring addon can remove access, retention,...
Prepare safe diagnostics for a support ticket
Provide enough technical evidence to reproduce the issue while removing passwords, payment data,...
Keep a change and rollback record for production services
A short change record makes DNS, website, email and server incidents easier to reverse and...
Remove secrets and personal data from screenshots and logs
Redact only the copy being shared and preserve an unaltered original securely when it may be...
