Agency Reseller Hosting includes the Lite services; only paid SiteLock and 360 Monitoring tiers should be offered as upgrades where required.
Applies to: Reseller DNS, SSL and email
Each customer account needs correct DNS, SSL and email configuration. The reseller controls customer-facing setup, but Tudor Internet controls the underlying shared platform and network.
Before you start
- Sign in with the reseller account rather than a customer SiteWorx login.
- Identify the affected SiteWorx account, package and domain.
How to use this service
- Confirm the reseller hosting service is active and identify the customer website to protect or monitor.
- Activate or associate the included Lite service using the provisioned integration or order workflow supplied for the product.
- Review what the Lite plan checks and set an operational contact for alerts.
- Do not sell a second Lite addon as though the customer must purchase the included entitlement.
- Compare paid tiers only when the customer needs additional scan, remediation, frequency, performance or multi-monitor capabilities.
- Document who receives alerts and who is responsible for responding to them.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| A package or SiteWorx account cannot be created. | Overselling is disabled and the requested allocation exceeds the reseller plan or a package field is invalid. | Compare allocated and available capacity, reduce the package or upgrade the reseller service before retrying. |
| A customer issue cannot be resolved from SiteWorx. | The fault is platform-level, network-level or requires provider permissions. | Collect the account, domain, timestamp, exact error and checks completed, then escalate from the reseller account without sharing customer passwords. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The reseller service and affected SiteWorx account
- The package name and current resource use
- The exact action attempted and error returned
- Whether the issue affects one or multiple customer accounts
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- What SiteLock does
- What 360 Monitoring checks
- Understand Agency Reseller Hosting plan limits
- Troubleshoot SSL for a reseller customer domain
- DNS and nameservers for reseller customers
Last reviewed: 2026-07-18.
