Create a customer SiteWorx account Create a separate account for each hosted customer or website grouping.Applies to: Reseller... How to sign in to the Customer Portal The Customer Portal manages services, domains, invoices and support tickets.Applies to: Customer... Install WordPress on a SiteWorx hosting account Create a clean WordPress installation, confirm HTTPS and record the administrator and database... Make a formal complaint Use the published complaints process for an unresolved service or account concern.Applies to:... Open a support ticket Tickets create a secure record of technical, billing, sales and complaint correspondence.Applies... Promotional prices and renewal charges A discount or introductory price does not necessarily continue at renewal.Applies to: Service... Suspend or remove a customer account Use suspension for temporary access control and removal only after data-retention requirements... View and download invoices Invoices are available in the Billing area of the Customer Portal.Applies to: Billing, payments... Connect a social account to SocialBee Authorise each supported network through its official sign-in and permission flow.Applies to:... Create an FTP account in SiteWorx Create a restricted FTP account for a person or process that needs file access, then connect... Create and manage reseller packages Packages standardise disk, transfer, mailbox, database and other account allowances.Applies to:... Domain registrant and account holder responsibilities The portal account holder and legal registrant may differ, but both must be accurate and... Evidence for a Non-Profit or Club Hosting application Evidence should establish that the organisation exists, operates for an eligible purpose and... Information to include in a technical support ticket Clear technical evidence helps Support identify the affected service and reproduce the fault... Pay an invoice The invoice page shows the payment methods available for that transaction.Applies to: Billing,... Renew a hosting or subscription service Most recurring services renew through an invoice generated before the next period.Applies to:... Report abuse involving a Tudor Internet service Anyone can report suspected phishing, malware, spam, compromised websites, domain misuse or other... Reset a forgotten Customer Portal password Use the password-reset process instead of repeatedly trying an old password.Applies to: Customer... Sign in to OX App Suite Use the service login link and mailbox credentials supplied for the OX subscription.Applies to:... SSL for reseller customer accounts Eligible hosted domains can use automated Let’s Encrypt certificates after DNS points to the... Check the public Service Status page Check acknowledged incidents and live uptime information before opening a duplicate fault... Complete domain contact verification Some registries require contact verification after registration or a material change.Applies to:... Complete each field when creating a SiteWorx customer account Choose the domain, package, identity and contact details deliberately so the account provisions... Customer Portal and SiteWorx: what each one does The Customer Portal manages the commercial service; SiteWorx manages the hosting account.Applies... Enable two-factor authentication Two-factor authentication adds a second check to account access.Applies to: Customer Portal... How automatic payments work Where enabled, WHMCS may attempt to collect a due invoice automatically.Applies to: Billing,... Migrate customer sites into a reseller account Plan migrations account by account to preserve isolation and simplify rollback.Applies to:... Renew Non-Profit & Club Hosting The discounted service renews annually and remains subject to accurate account details, permitted... Sign in to Microsoft Teams Teams access depends on the assigned licence, tenant policy and user account.Applies to: Outlook,... Upgrade or downgrade a service Available changes depend on product, billing cycle and technical compatibility.Applies to:... Add or manage account users and contacts Give colleagues their own access rather than sharing one login.Applies to: Customer Portal access... Back up and restore a reseller customer account Treat each customer’s website, database and email as a coordinated dataset and confirm authority... Cancel a hosting or subscription service Submit cancellation from the service so the correct product and date are recorded.Applies to:... Prepare welcome details for a reseller hosting customer Give the customer enough information to manage their SiteWorx account without disclosing reseller... Prices, VAT and invoice totals The order form and invoice show price, billing period, tax and amount due.Applies to: Billing,... Why Tudor Internet may request account or order verification Verification helps prevent fraudulent orders, unauthorised domain changes and takeover of... Refunds and non-refundable services Refund eligibility depends on product, transaction, use and applicable terms.Applies to: Billing,... Respond to a compromised reseller customer account Contain one customer without exposing other accounts, rotate credentials and remove the... Show authority to order hosting for a charity The person applying must be connected to the charity and authorised to create an account, incur... Update account and billing details Keep legal name, address, telephone and authorised-contact details accurate.Applies to: Customer... Use OX calendars and contacts Calendar and contact features can be used in the web interface and synchronised where the plan... Report a compromised hosting account Open an urgent support ticket when a site is defaced, redirecting, sending spam or exposing... Secure your Tudor Internet account Layered security reduces unauthorised orders, domain changes and access to support... What happens when an invoice is overdue An overdue invoice can lead to reminders, restriction, suspension or termination.Applies to:... Account credit and credit notes Account credit and formal credit notes are different records.Applies to: Billing, payments and... Request closure of a Customer Portal account An account can normally close only after active services, domains and invoices have been... Troubleshoot a WordPress contact form that does not send Determine whether the problem is form validation, WordPress processing, SMTP authentication, DNS... Recognise a fake Tudor Internet login or payment message Use these checks before following a link or entering Customer Portal, payment or domain... Recover Customer Portal access when email or two-factor authentication is unavailable Account recovery requires identity and authority checks when the normal password-reset or... Understand account owners, users and contacts Give each person the correct level of Customer Portal access without sharing the account owner's... Migrate WordPress manually between hosting accounts Copy files and database, change configuration and test under a temporary method before moving...