Manual review protects the shared platform from spam, phishing, malware and repeated free-trial abuse.
Applies to: Starter Hosting Trial — 7 Days
The seven-day trial is a temporary hosting service intended for evaluation. It uses a hostname under trial.tudornet.uk and is manually reviewed before activation to reduce abuse and protect the hosting platform.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
Step-by-step
- Check the order status in the Customer Portal and read any ticket requesting clarification or verification.
- Confirm that customer name, contact details and intended website purpose are accurate.
- Reply in the same ticket with concise information about the site to be tested; do not open duplicate orders or tickets.
- Complete any proportionate verification requested through the stated secure method.
- Wait for an activation or decline notice before uploading content or configuring a domain.
- When approved, review the expiry date and restrictions before using the service.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Order a seven-day Starter Hosting Trial
- Why Tudor Internet may request account or order verification
- Seven-day trial limits and prohibited uses
- Why a trial may be suspended or declined
- Choose and use a trial.tudornet.uk hostname
Last reviewed: 2026-07-18.
