The Customer Portal manages services, domains, invoices and support tickets.
Applies to: Customer Portal access and account security
Customer Portal security protects billing information, services, domains and support history. Use a unique password, keep recovery methods current and treat unexpected sign-in messages as potentially fraudulent until verified.
Before you start
- Have access to the account email address and any configured recovery method.
- Use a trusted device and open the Customer Portal directly rather than following an unexpected sign-in link.
How to use this service
- Go to https://my.tudornet.uk/.
- Enter the account email address.
- Complete two-factor authentication when prompted.
- Use Services, Domains, Billing or Support for the required task.
Confirm the result
- The intended account, contact or security setting remains correct after the page is reloaded.
- A new browser session can sign in or use the changed permission without relying on an existing session.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The login page keeps rejecting the details. | The wrong email address, an old password, browser autofill or an account-specific lockout is being used. | Type the account email manually, use the password-reset process once and avoid repeated attempts that may extend a lockout. |
| A one-time code is not accepted. | The device clock is inaccurate, the code belongs to a different account or an older code was entered. | Set the device time automatically, wait for a fresh code and confirm the authenticator entry name before trying again. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The customer account email address
- The affected invoice, service, domain or ticket number
- The exact message and the time it appeared
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Enable two-factor authentication
- Request closure of a Customer Portal account
- Add or manage account users and contacts
- Update account and billing details
- Understand account owners, users and contacts
Last reviewed: 2026-07-18.
