Keep legal name, address, telephone and authorised-contact details accurate.
Applies to: Customer Portal access and account security
Customer Portal security protects billing information, services, domains and support history. Use a unique password, keep recovery methods current and treat unexpected sign-in messages as potentially fraudulent until verified.
Before you start
- Sign in as the account owner or an authorised user with permission to manage the relevant details.
- Record the current contact, user or security setting before changing it.
Step-by-step
- Open Account Details or Profile.
- Update the relevant fields.
- Save and confirm the change.
- Review domain registrant information separately.
Confirm the result
- The intended account, contact or security setting remains correct after the page is reloaded.
- A new browser session can sign in or use the changed permission without relying on an existing session.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The invoice still appears unpaid after a payment attempt. | The gateway response is pending, the payment failed, or the browser was closed before WHMCS received confirmation. | Do not submit repeated payments immediately. Check the payment provider and invoice transaction history, then open a billing ticket if the status does not update. |
| The amount is not what was expected. | VAT, account credit, a promotion end date, prorating or a different billing cycle may affect the total. | Open the invoice line items and compare the service, period, tax and credit entries before paying. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The customer account email address
- The affected invoice, service, domain or ticket number
- The exact message and the time it appeared
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Enable two-factor authentication
- Request closure of a Customer Portal account
- Add or manage account users and contacts
- Understand account owners, users and contacts
- Recognise a fake Tudor Internet login or payment message
Last reviewed: 2026-07-18.
