A discount or introductory price does not necessarily continue at renewal.
Applies to: Service renewals, upgrades and cancellations
Renewal, upgrade and cancellation requests affect future service delivery and billing. Check the effective date, data-retention implications and any non-refundable third-party charges before confirming a change.
Before you start
- Sign in to the Customer Portal using the account owner or an authorised user.
- Have the relevant invoice, service, domain or ticket number available.
Step-by-step
- Read the promotion wording.
- Check the billing frequency and amount due today.
- Review the renewal amount in the portal or invoice.
- Raise any query before the due date.
Confirm the result
- The Customer Portal shows the intended invoice, transaction or service status and the effective date is clear.
- No duplicate payment, renewal or cancellation request has been created while waiting for processing.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The requested date is not available. | The product, domain registry or billing cycle has a fixed renewal or cancellation process. | Review the service's next due date and submit the request before the published cutoff; ask Billing before assuming a backdated change is possible. |
| The service changes but an invoice remains. | A cancellation or upgrade request and an already-issued invoice are separate records. | Check the request status and invoice line items, then ask Billing to review any invoice that should no longer be payable. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The customer account email address
- The affected invoice, service, domain or ticket number
- The exact message and the time it appeared
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Renew a hosting or subscription service
- Cancel a hosting or subscription service
- Service cancellation is different from stopping domain renewal
- Upgrade or downgrade a service
- Service suspension and reactivation
Last reviewed: 2026-07-18.
