Use the service login link and mailbox credentials supplied for the OX subscription.
Applies to: OX App Suite
OX App Suite combines hosted email with browser-based productivity features. Exact capabilities depend on the purchased plan, so confirm the active subscription before troubleshooting a missing feature.
Before you start
- Confirm the active product or addon and the domain or user it protects.
- Record the current settings before changing them.
Step-by-step
- Open the OX service in the Customer Portal.
- Follow the webmail or application link.
- Enter the full email address and password.
- Complete any security prompt.
Confirm the result
- The service dashboard shows the intended setting or activation state after reload.
- A live test from a separate session or device confirms that the customer-facing service works as expected.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The login page keeps rejecting the details. | The wrong email address, an old password, browser autofill or an account-specific lockout is being used. | Type the account email manually, use the password-reset process once and avoid repeated attempts that may extend a lockout. |
| A one-time code is not accepted. | The device clock is inaccurate, the code belongs to a different account or an older code was entered. | Set the device time automatically, wait for a fresh code and confirm the authenticator entry name before trying again. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The addon service and protected domain or user
- The plan or licence level
- The time the issue started and exact message
- Screenshots with credentials, tokens and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Use OX calendars and contacts
- Set up OX email on a device
- Create or manage an OX mailbox
- What is OX App Suite?
- Reset an OX mailbox password
Last reviewed: 2026-07-18.
