Check acknowledged incidents and live uptime information before opening a duplicate fault report.
Applies to: All customers and visitors; no Customer Portal sign-in is required
The public Service Status page is hosted separately from the main Tudor Internet services so it can remain available during an infrastructure incident.
Check current service information
- Open status.tudornet.uk.
- Review the overall status and the component that matches your service.
- Open any active incident to read the latest update and the services affected.
- Check the incident start time against when your symptoms began.
- Subscribe to updates where that option is available.
- Open a support ticket when your symptoms are different, only your account is affected, or the status page advises you to contact Support.
Service Status and Network Status are different
| Service Status | Automated uptime monitoring, current availability and active incident updates at status.tudornet.uk. |
|---|---|
| Network Status | Announcements, planned maintenance and explanatory service notices in the Customer Portal. |
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The status page shows operational but one service fails. | The issue may be account-specific, local-network-specific or below the public incident threshold. | Test from a second network and open a ticket with the affected service, exact error and time. |
| A planned maintenance notice is not on the live monitor page. | Detailed planned work may be published under Network Status announcements. | Check Customer Portal announcements and the relevant service emails. |
Related articles
- Open a support ticket
- Information to include in a technical support ticket
- Service status, Network Status and planned maintenance
- Choose the correct support ticket priority
Last reviewed: 2026-07-25.
