Tudor Internet may decline or terminate a trial where identity, intended use, repeated orders or uploaded content creates unacceptable risk.
Applies to: Seven-day hosting-trial limits
Trial services are deliberately restricted and may not include every feature of a paid plan. Do not use a trial for production data, bulk email, long-term storage or activity that would be difficult to recreate.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
What you need to do
- Read the order or support notice and identify whether further information, remediation or no further action is offered.
- Stop any automated activity and preserve your own legitimate test data.
- Reply factually in the same case; explain the intended site and address the specific concern without creating another account.
- Remove prohibited or compromised content when access remains available and requested.
- Do not attempt to evade a decision through new customer identities, hostnames or repeated orders.
- Use a paid service only after approval when the use is legitimate and within the product terms.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Seven-day trial limits and prohibited uses
- Why Tudor Internet may request account or order verification
- Report abuse involving a Tudor Internet service
- Why a hosting trial is awaiting manual approval
- Email restrictions on a hosting trial
Last reviewed: 2026-07-18.
