A free trial is for genuine evaluation and cannot be used for production, bulk messaging, public file distribution or activity that threatens the platform.
Applies to: Seven-day hosting-trial limits
Trial services are deliberately restricted and may not include every feature of a paid plan. Do not use a trial for production data, bulk email, long-term storage or activity that would be difficult to recreate.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
What you need to do
- Use the service only to test a legitimate website or application that fits normal shared-hosting use.
- Do not upload phishing pages, malware, stolen material, credential-harvesting forms, unlawful content or tools intended to attack other systems.
- Do not use the account for bulk email, mailing lists, unsolicited messages, open relay tests or mail reputation experiments.
- Do not use trial storage as the only copy of data, a public backup repository, download mirror, proxy, stream or compute worker.
- Avoid high-load scanners, crawlers, benchmarks and automated account creation.
- Respond promptly to verification or abuse questions; access may be suspended or terminated immediately where risk is identified.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Why a trial may be suspended or declined
- Email restrictions on a hosting trial
- Shared hosting customer responsibilities
- Back up data from a trial service
- What is included in the seven-day hosting trial
Last reviewed: 2026-07-18.
