Keep an independent copy throughout the trial and export everything required before upgrade or automatic termination.
Applies to: Trial upgrades, expiry and data retention
A trial must be upgraded before it reaches the fixed termination date if the customer wants to keep using it. Plan the upgrade early enough to confirm billing, domain and service changes before the deadline.
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
Step-by-step
- Download the complete website document root using File Manager, FTP over TLS (FTPS), or an archive created within the available storage.
- Export every database and verify the export contains tables and recent data.
- Record application versions, PHP settings, cron jobs and any configuration not stored in the website files.
- Export test mailbox data only where email is enabled and permitted on the trial.
- Store the copy outside the trial hosting account and open or inspect it before relying on it.
- Repeat the export immediately before a paid upgrade or final deadline if the site changed during the trial.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- What happens when a seven-day hosting trial expires
- Export a database backup
- Connect using FTP over TLS (FTPS)
- Create a backup before changing a website
- Request help after a trial was terminated
Last reviewed: 2026-07-18.
