A review may be required when records do not match automatically or the organisation has no suitable public register.
Applies to: Charity Hosting applications and verification
Charity Hosting is a discounted annual service for eligible charitable organisations and requires manual approval. Eligibility evidence must identify the organisation and the person authorised to request the service.
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
How to use this service
- Check that the legal name and number are correct.
- Reply to requests from the verification team.
- Provide official evidence rather than screenshots that can be altered.
- Do not place duplicate orders to bypass review.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Show authority to order hosting for a charity
- Choose the correct charity jurisdiction and registration details
- Information needed for a Charity Hosting eligibility check
- Who qualifies for Charity Hosting
Last reviewed: 2026-07-18.
