The verification form adapts to the organisation type and jurisdiction.
Applies to: Charity Hosting applications and verification
Charity Hosting is a discounted annual service for eligible charitable organisations and requires manual approval. Eligibility evidence must identify the organisation and the person authorised to request the service.
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
Step-by-step
- Registered charities should provide the correct regulator and registration number.
- Clubs may need a governing body, discipline or other registration reference.
- The organisation name and website should match public records where possible.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Show authority to order hosting for a charity
- Choose the correct charity jurisdiction and registration details
- Who qualifies for Charity Hosting
- Why a Charity Hosting eligibility review is pending
Last reviewed: 2026-07-18.
