A trial hostname is temporary, remains part of the Tudor Internet domain and should not be presented as the organisation’s permanent public address.
Applies to: Starter Hosting Trial — 7 Days
The seven-day trial is a temporary hosting service intended for evaluation. It uses a hostname under trial.tudornet.uk and is manually reviewed before activation to reduce abuse and protect the hosting platform.
Key information
| Format | chosen-name.trial.tudornet.uk |
|---|---|
| Example | example.trial.tudornet.uk |
| DNS | Wildcard DNS points trial hostnames to the designated hosting platform. |
| Ownership | The trial.tudornet.uk domain remains controlled by Tudor Internet. |
Before you start
- Sign in to the Customer Portal using accurate customer details.
- Do not place important or irreplaceable data on a temporary trial service.
Step-by-step
- Choose a short, non-infringing label representing the test project without pretending to own another organisation’s identity.
- Use only letters, numbers and hyphens accepted by the order form and check the full resulting hostname before submission.
- Wait for service activation; creating a public DNS record yourself is not required for the supplied trial hostname.
- Enable and verify HTTPS for the exact hostname once SiteWorx provisioning has completed.
- Use the hostname for evaluation and private review, not as a permanent brand, sender domain or long-term backlink target.
- Before upgrading, decide whether the paid service will use a registered domain or another existing domain and prepare its DNS separately.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The trial order remains pending. | Trials require manual review or the requested hostname/customer details need checking. | Wait for the order decision and respond to any verification request; do not place duplicate trial orders. |
| The trial hostname or account stops working. | The seven-day fixed term ended, the service was restricted for abuse, or the trial was not upgraded in time. | Check the service status and termination date, then contact support promptly about any still-retained data without assuming recovery is possible. |
Important notes
- Trial hostnames use the format example.trial.tudornet.uk. The trial is temporary and should not hold the only copy of important data.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Order a seven-day Starter Hosting Trial
- Enable HTTPS on a trial hostname
- Move a trial website to a permanent domain
- Enable a free Let’s Encrypt SSL certificate
- Why a hosting trial is awaiting manual approval
Last reviewed: 2026-07-18.
