Use the live Service Status page for current availability and Network Status announcements for planned work and explanatory updates.
Applies to: All Tudor Internet services
Where to look
| Service Status | status.tudornet.uk shows automated uptime monitoring and active incident updates. |
|---|---|
| Network Status | Customer Portal announcements provide planned maintenance, network notices and fuller explanations. |
| Service email | Important account-specific or planned-work notifications may also be sent to authorised contacts. |
Before planned maintenance
- Read the stated start time, time zone, expected duration and affected services.
- Save work and avoid scheduling deployments, DNS changes or large migrations during the window.
- Confirm that account contact details are current.
- Keep an independent backup before maintenance involving your own application or data.
- Check the Service Status page during and after the window for updates.
After the maintenance window
- Test the affected service from a new session or second network.
- Check DNS, website, email or application behaviour relevant to the maintenance.
- Open a ticket if an account-specific problem continues after the all-clear, including the service, error and exact time.
Related articles
- Check the public Service Status page
- Open a support ticket
- Information to include in a technical support ticket
- DNS change responsibilities
- Keep a change and rollback record for production services
Last reviewed: 2026-07-25.
