A transfer can wait for approval, lose time because of an invalid code or fail because the domain is not eligible.
Applies to: Domain transfers, renewals and expiry
Domain transfers vary by registry. UK domains normally use a registrar-tag process, while many generic domains use an authorisation code and transfer lock. A transfer changes the registrar; it does not move website files or email by itself.
Before you start
- Have the domain, gaining registrar order and transfer submission time available.
Work through these checks
- Check the gaining registrar's transfer status and exact message first; it is the system requesting the move.
- Review the registrant email for an approval or confirmation message and verify that it is genuine before acting.
- Confirm the domain remains unlocked, the Auth-Code has not changed and the registrant contact email is working.
- Check registry statuses and eligibility dates when the transfer is rejected or repeatedly returns to pending.
- Do not change nameservers solely to make the transfer complete. DNS and registrar transfer are separate processes.
- After completion, confirm the expiry date, nameservers, registrant details and auto-renew setting at the new registrar.
Confirm the result
- The registrar of record changes while the intended nameservers and live services remain correct.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The transfer is waiting for approval. | An email or losing-registrar confirmation has not been completed, or the registry uses a standard waiting period. | Check authorised contacts and the losing registrar's transfer page; avoid restarting unless the gaining registrar says the request failed. |
| The transfer failed with invalid Auth-Code. | The code was mistyped or regenerated after submission. | Obtain a new code and update or restart the transfer once. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The full domain name
- The current and intended registrar or nameservers
- Any registry or transfer error shown
- Whether website or email service is currently live
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Find and protect a domain transfer authorisation code
- Understand domain transfer locks and 60-day restrictions
- Transfer a domain to Tudor Internet
- Transfer a domain away from Tudor Internet
- Enable or disable domain auto-renewal
Last reviewed: 2026-07-18.
