Many generic domains require an EPP or Auth-Code to approve a registrar transfer; treat it like a temporary secret.
Applies to: Domain transfers, renewals and expiry
Domain transfers vary by registry. UK domains normally use a registrar-tag process, while many generic domains use an authorisation code and transfer lock. A transfer changes the registrar; it does not move website files or email by itself.
Before you start
- Confirm that the domain extension uses an authorisation-code transfer process.
- Ensure the domain is eligible and unlocked where required.
Step-by-step
- Open the domain management page and look for EPP Code, Auth Code or Transfer Code. Some registries send the code to the registrant email rather than displaying it.
- Request a fresh code if the existing one is old or has already been shared with a registrar that will not be used.
- Copy it directly into the gaining registrar's secure transfer form. Do not place the code in a public message, screenshot or unrelated ticket.
- Keep the registrant email working so transfer approval and status notices can be received.
- After the transfer completes or is abandoned, rotate the code where the registrar permits and re-enable the transfer lock.
Confirm the result
- The gaining registrar accepts the code and the transfer enters a trackable pending or completed state.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The code is rejected. | It is mistyped, expired, was regenerated, or belongs to a different domain. | Request a new code, copy without spaces and restart only the affected transfer. |
| No code option is shown. | The extension may use a registrar tag, account push or registry-specific process. | Check the extension's transfer guide or open a domain ticket. |
Important notes
- An Auth-Code authorises a registrar transfer; it does not give access to website files, email or DNS hosting.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The full domain name
- The current and intended registrar or nameservers
- Any registry or transfer error shown
- Whether website or email service is currently live
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Transfer a gTLD using an EPP code
- Transfer a domain away from Tudor Internet
- Understand domain transfer locks and 60-day restrictions
- Enable or disable domain auto-renewal
- Domain expiry, grace and redemption periods
Last reviewed: 2026-07-18.
