Extensions such as .com commonly use an authorisation code and approval process.
Applies to: Domain transfers, renewals and expiry
Domain transfers vary by registry. UK domains normally use a registrar-tag process, while many generic domains use an authorisation code and transfer lock. A transfer changes the registrar; it does not move website files or email by itself.
Before you start
- Confirm that you are authorised to manage the domain and that the registrant contact details are current.
- Record the current registrar, expiry date, transfer lock or UK registrar tag, nameservers and active services.
Step-by-step
- Unlock the domain.
- Obtain the EPP or authorisation code. Do not include the secret in a ticket, email or screenshot.
- Confirm the registrant email can receive approvals.
- Order the transfer and enter the code.
Confirm the result
- The transfer or renewal status and expiry date are visible in the Customer Portal.
- Website, DNS and email continue to use the intended nameservers while the registrar action completes.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The transfer remains pending. | The domain is locked, the authorisation code is invalid, approval is outstanding or the registry imposes a transfer restriction. | Check the gaining-registrar status, registrant email, lock and code; for a UK domain confirm the registrar tag was changed exactly. |
| Website or email fails during the transfer. | Nameservers or DNS were changed as part of the registrar move even though a transfer alone does not require it. | Restore the recorded nameservers and DNS, then complete the registrar transfer separately from service migration. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The full domain name
- The current and intended registrar or nameservers
- Any registry or transfer error shown
- Whether website or email service is currently live
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Find and protect a domain transfer authorisation code
- Enable or disable domain auto-renewal
- Domain expiry, grace and redemption periods
- Transfer a domain to Tudor Internet
- Understand domain transfer locks and 60-day restrictions
Last reviewed: 2026-07-18.
