Tell Tudor Internet when an organisation closes, changes status or no longer meets the discounted-plan rules.
Applies to: Approved Charity Hosting services
Once approved, Charity Hosting is managed through the same SiteWorx platform as standard hosting. The discounted status does not remove normal security, acceptable-use, renewal or data-protection responsibilities.
Before you start
- Have the organisation's legal or commonly used name and an authorised contact available.
- Prepare the evidence requested for manual eligibility review, with unnecessary personal data redacted.
How to use this service
- Open an account or billing ticket promptly.
- Provide the effective date and intended future use.
- Choose an available standard service or arrange cancellation and data export.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Use a charity domain with Charity Hosting
- Renew Charity Hosting and maintain eligibility
- Upgrade Charity Hosting to a standard plan
Last reviewed: 2026-07-18.
