An organisation can move to a larger standard or suitable community plan when its needs grow.
Applies to: Approved Charity Hosting services
Once approved, Charity Hosting is managed through the same SiteWorx platform as standard hosting. The discounted status does not remove normal security, acceptable-use, renewal or data-protection responsibilities.
Before you start
- Sign in to the Customer Portal and open the approved hosting service.
- Take a current backup before changing website files, databases, DNS or application configuration.
Step-by-step
- Review current usage and required websites, storage and mailboxes.
- Open a billing ticket for available upgrade paths.
- Confirm whether any introductory or eligibility discount changes.
- Schedule changes that could affect resources.
Confirm the result
- The Customer Portal shows the intended invoice, transaction or service status and the effective date is clear.
- No duplicate payment, renewal or cancellation request has been created while waiting for processing.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| The application remains under review. | Eligibility or authority evidence is incomplete or cannot be verified from the supplied information. | Reply with the specific requested evidence and avoid submitting a second application for the same organisation. |
| The organisation no longer meets the eligibility basis. | Its legal status, purpose or control changed after approval. | Tell Tudor Internet before renewal so an appropriate standard plan or documented re-review can be arranged without risking data. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The affected domain and SiteWorx account
- The exact error text and time
- The last change made
- Relevant log lines with passwords and personal data removed
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Use a charity domain with Charity Hosting
- Renew Charity Hosting and maintain eligibility
- What happens if Charity Hosting eligibility changes
Last reviewed: 2026-07-18.
