Articles
How to sign in to the Customer Portal
The Customer Portal manages services, domains, invoices and support tickets.Applies to: Customer...
Reset a forgotten Customer Portal password
Use the password-reset process instead of repeatedly trying an old password.Applies to: Customer...
Enable two-factor authentication
Two-factor authentication adds a second check to account access.Applies to: Customer Portal...
Add or manage account users and contacts
Give colleagues their own access rather than sharing one login.Applies to: Customer Portal access...
Update account and billing details
Keep legal name, address, telephone and authorised-contact details accurate.Applies to: Customer...
Secure your Tudor Internet account
Layered security reduces unauthorised orders, domain changes and access to support...
Request closure of a Customer Portal account
An account can normally close only after active services, domains and invoices have been...
Recognise a fake Tudor Internet login or payment message
Use these checks before following a link or entering Customer Portal, payment or domain...
Recover Customer Portal access when email or two-factor authentication is unavailable
Account recovery requires identity and authority checks when the normal password-reset or...
Understand account owners, users and contacts
Give each person the correct level of Customer Portal access without sharing the account owner's...
