Agency Reseller Hosting provides separate SiteWorx customer accounts on the InterWorx platform, with pooled capacity, overselling disabled and the reseller responsible for first-line customer support.
Applies to: Agency Reseller Hosting
Agency Reseller Hosting provides reseller-level InterWorx access and separate SiteWorx accounts for customer websites. The reseller remains the first-line contact for their own customers.
Key information
| Customer accounts | Separate SiteWorx accounts created and managed by the reseller. |
|---|---|
| Capacity | Allocated from the reseller plan; overselling is disabled. |
| Support | The reseller supports their customers and escalates platform-level issues to Tudor Internet. |
| Included Lite services | SiteLock Website Security Lite and 360 Monitoring Lite are included according to the confirmed Tudor Internet product configuration. |
Before you start
- Sign in with the reseller account rather than a customer SiteWorx login.
- Identify the affected SiteWorx account, package and domain.
How to use this service
- Each customer can have a separate SiteWorx account.
- Resources are allocated from the reseller plan.
- Overselling is disabled, so allocations must fit within available resources.
- The agency remains responsible for its own customer relationship and first-line support.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| A package or SiteWorx account cannot be created. | Overselling is disabled and the requested allocation exceeds the reseller plan or a package field is invalid. | Compare allocated and available capacity, reduce the package or upgrade the reseller service before retrying. |
| A customer issue cannot be resolved from SiteWorx. | The fault is platform-level, network-level or requires provider permissions. | Collect the account, domain, timestamp, exact error and checks completed, then escalate from the reseller account without sharing customer passwords. |
Important notes
- Paid SiteLock and 360 Monitoring plans may be offered as upgrades; do not sell duplicate Lite addons as required extras.
- The public marketing page should be updated if it still describes those Lite services as optional addons.
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The reseller service and affected SiteWorx account
- The package name and current resource use
- The exact action attempted and error returned
- Whether the issue affects one or multiple customer accounts
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Understand Agency Reseller Hosting plan limits
- Access the reseller control panel
- Create and manage reseller packages
- Understand reseller and Tudor Internet support responsibilities
- Use included SiteLock Lite and 360 Monitoring Lite on reseller hosting
Last reviewed: 2026-07-18.
