Cancelling hosting, an addon or a subscription does not automatically transfer, cancel or disable renewal of the associated domain name.
Applies to: Service renewals, upgrades and cancellations
Renewal, upgrade and cancellation requests affect future service delivery and billing. Check the effective date, data-retention implications and any non-refundable third-party charges before confirming a change.
Key information
| Hosting cancellation | Ends the hosting service and may remove website, database and mailbox data after the effective date. |
|---|---|
| Domain auto-renew off | Prevents automatic renewal but leaves the domain registered until its expiry and registry lifecycle take effect. |
| Domain transfer | Moves the registrar responsible for the domain; it does not move hosting files or mailboxes. |
Before you start
- Sign in to the Customer Portal using the account owner or an authorised user.
- Have the relevant invoice, service, domain or ticket number available.
- Download anything that must be retained and confirm whether the action is reversible.
How to use this service
- List every component used by the project: domain, hosting, email, SSL, backup, monitoring and other addons.
- Decide which components will end, which will move and which must remain active during the transition.
- Submit a cancellation request for each service that should stop, choosing the correct immediate or end-of-term option where available.
- For a domain that should not renew, change its auto-renew setting separately and record the expiry date.
- For a domain that should move, complete the appropriate registrar transfer rather than allowing it to expire.
- Download required data and verify the replacement website and email service before the old hosting termination date.
Confirm the result
- Every service has an explicit keep, transfer or cancel decision and no domain is left to expire by accident.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Hosting was cancelled but invoices continue. | A separate domain or addon remains active, or the cancellation was scheduled for end of term. | Open each line item and check its individual status and next due date. |
| The domain still points to cancelled hosting. | DNS does not change automatically when hosting ends. | Update nameservers or records after the replacement service is ready. |
When to contact Tudor Internet
Open a ticket through the Customer Portal when the checks above do not resolve the issue, when an action is unavailable for your service, or when continuing could risk data loss or service interruption. Include the following so the request can be investigated efficiently:
- The customer account email address
- The affected invoice, service, domain or ticket number
- The exact message and the time it appeared
Do not send passwords, private keys, full payment-card details, one-time authentication codes or unredacted identity documents in an ordinary support reply.
Related articles
- Cancel a hosting or subscription service
- Enable or disable domain auto-renewal
- Transfer a domain away from Tudor Internet
- Domain expiry, grace and redemption periods
- Service suspension and reactivation
Last reviewed: 2026-07-18.
